Terms and Policy

Website usage policy

Thank you for choosing ssurplus.com. Please note our usage policy. ssurplus.com may, at its discretion update this site and Policy. Upon each use of this site, you are agreeing to accept the terms posted at ssurplus.com.

Disclaimer of Warranties
ssurplus.com content is provided without warranty, express or implied. Information is provided for customers with mutual understanding that information posted is continually changing. Use of ssurplus.com is at customer's own risk.

Indemnity
Visitors to this site hold harmless ssurplus.com and its companies, employees, officers and directors from costs, claims and responsibilities including legal costs that culminate from use of this site. We retain the right to undertake defense of claims. This includes indemnity toward such events to the inclusion of your cooperating with ssurplus and its companies in legal matters.

Remediation
ssurplus.com is not culpable for damages including non-direct, extraordinary, incidental, consequential or contractual culminating from use of this site. The aforementioned limitations are the basis of the agreement between ssurplus.com and its customers.  The exclusive remedy for legal settlement is limited to the amount paid by the customer for the product or service purchased.

Payment for Goods and Payment of Applicable Taxes
The customer supplying credit card information asserts the information is accurate; charges will be honored by the customer's credit card company, and the card user will pay fees charged the customer at rates effective at the time of transaction with appropriate tax. The customer shall be responsible for all charges incurred through use of the password supplied by the customer. 

Site Exclusion
ssurplus retains the right to negate access to part or all of this site without notice.

Privacy Policy
1270657 Ontario Inc. (o/a ssurplus) policy is to protect personally identifiable information provided to us at ssurplus.com Site from unauthorized access. For purposes of definition, “Personally Identifiable Information” means individually identifiable information that can be used to identify an individual - including, a first and last name, mailing, shipping and/or billing addresses (including street names and the name of those cities and towns), e-mail address, telephone, mobile, beeper and fax numbers or any other identifier that may permit the physical or online contacting of a specific individual.

Security
The ssurplus Site uses various systemic and administrative means to protect personally identifiable information from unauthorized or improper access. Within ssurplus access to such information is limited to those having a need to know in order to process your inquiry.

General Policy Conditions
This policy may be amended by ssurplus from time to time without notice to you. You can review the most current version of this policy at any time at this site.

This website is not sanctioned or approved by manufacturers listed. ssurplus 
develops channels to purchase product, and is not an authorized distributor or manufacturer representative.

ssurplus Warranty Return Policy:

ssurplus products are guaranteed to be in working condition and are warranted for 6 months. All warranties are issued by ssurplus and not the manufacturer and will be honored by ssurplus. If the unit is found defective within 6 months of the invoice date, return it for a free replacement or repair. (If you need to make a warranty return claim please contact us at  sales@ssurplus.com or call 613-679-4200 for a return authorization number (RM#) prior to any return).

All Surplus products sold by ssurplus are warranted to our customer only and as follows: such products shall be free from material defect (under normal use, storage, handling, installation and other normal conditions) for a period of 6 months from the date of sale. Our obligation shall be limited to the repair or replacement, at our choice, of any such defective product (or part thereof as we determine) free of charge to our customer; if we decide that the product cannot be repaired or replaced, we shall credit your account in an amount equal to the sum you paid us for it. Any warranty claim must be received before the end of the 6 month warranty period, together with return of the claimed defective product within this same period, and must include our return authorization number (RM#). (If you need to make a warranty return claim please contact us at sales@ssurplus.com or call 613-679-4200 for a return authorization number (RM#) prior to any return).

This warranty is given in lieu of any other warranties, either express or implied, including that we disclaim any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same. ssurplus is not a distributor sanctioned by the original manufacturer and we are not a party to any manufacturer’s warranty that may or may not apply. ssurplus surplus Non-Warranty

ssurplus Return Policy:

If you are dissatisfied with a product from ssurplus you may return the product within 30 calendar days of the invoice date. A 20% restock administration fee will apply to all non-warranty returns. No non-warranty returns will be accepted 30 days after the invoice date. (If you need to make a non-warranty return claim please contact us at sales@ssurplus.com or call 613-679-4200 for a return authorization number (RM#) prior to any return).

New Surplus products:
New Surplus products may be an older series, style, weathered, or discolored. We do not accept returns of discounted surplus based on the date manufactured or the cosmetic condition of product or packaging. All 'Used Surplus (Refurbished) and 'New Surplus items are repackaged in ssurplus custom shipping containers. Surplus may not come with manual(s) or other accessories normally supplied when buying factory new. Refunds will be issued only upon receipt and testing. Product must be returned in purchased condition and accompanied by a ssurplus return authorization number (RM#). (If you need to make a non-warranty return claim please contact us at sales@ssurplus.com or call 613-679-4200 a return authorization number (RM#) prior to any return).

Repaired Products:
All products repaired by ssurplus are warranted to our customer who presents same for repair as follows: all repaired components thereof for which we publish prices shall be free from defect in materials and workmanship (under normal use, storage, handling, installation and other normal conditions) for a period of 6 months from the date of our repair invoice. Our obligation shall be limited to the repair or replacement, at our choice, of any such defective component free of charge to our customer; if we decide that the component cannot be repaired or replaced, we shall credit your account with us in an amount equal to the sum you paid to us for the repair. Freight and rush fees for returned product remain the responsibility of the customer. Any warranty claim must be by written notice to us received before the end of the 6 month warranty period, together with return of the claimed defective product within this same period, and must include our RM#. (Should a warranty claim be made, please call 613-679-4200 for an RM# prior to any return.)This warranty is given in lieu of any other warranties, either express or implied, including that we disclaim any warranty of merchantability fitness for a particular purpose, quality, and/or non-infringement. In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same. ssurplus is not a distributor sanctioned by the original manufacturer and we are not a party to any manufacturer’s warranty that may or may not apply.

New from Manufacturers products- (Manufacturers Warranty):
All new products sold by ssurplus are subject to the terms of any and all original manufacturer’s warranty/ies that may apply. ssurplus provides no warranties regarding such new products, including we disclaim any warranty of merchantability, fitness for a particular purpose, quality, and/or non-infringement. In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same. All new products sold by ssurplus are subject to the terms of any and all original manufacturer’s policies that may apply. The ability to return Factory New items will vary depending on the manufacturer. Some manufacturers consider items to be Non-cancelable/non-returnable after the purchase order is placed, yet others may allow returns with an applicable restock charge. Please ask your sales rep at the time of the order if you are concerned about the returnability of the item. We will work on your behalf and make every effort to try to accommodate any cancellations or returns but any charges will be incurred by the customer.

Other Terms:
All sales and services are presumed to have taken place in Ontario CANADA and those above-described warranties provided by ssurplus shall be construed under Federal Canadian law, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that Province or Federal Court nearest to the main office of ssurplus. The parties hereby agree to personal jurisdiction over them in such Courts. ssurplus. shall be entitled to attorneys' fees and costs including pre and post judgment should it have to enforce its right under this transaction.  Customer warrants that it is and shall remain in full compliance with any applicable Canadian federal, Provincial and/or local regulations controlling the sale and delivery of goods for export and is and shall remain solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and/or service description and pricing, and subject only to our credit agreement (if any) with you, our invoice and our separate order confirmation.  In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the Customer are not a part of this transaction. Customer shall defend, indemnify and hold ssurplus and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby. The goods sold hereunder shall be at the risk of the Customer upon delivery by ssurplus to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller until payment in full by Buyer. ssurplus shall not be responsible for delays caused by  manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waivers any claims relating to same.